Booking Terms and Conditions

Nestled in 4 acres of glorious grounds this beautifully situated 4.5 star contemporary retreat sits on the edge of the National Park, just a leisurely stroll from Wentworth Falls famous lookouts, waterfalls & walking tracks.

You can enjoy the fresh mountain air and follow the sun from the front and rear balconies of the spacious loft suites - all of which are fitted with kitchenettes. The fully self-contained 1 and 2 bedroom apartment suites - equipped with full kitchens & laundries - provide plenty of privacy and room to relax. Enjoy large private courtyards that enable you to relax outdoors.

The added luxury of real-flame open fireplaces and deep 2 person hydrotherapy spa baths in all suites make this the perfect place for an indulgent & pampered escape from the ordinary.

Surrounded by charming country lanes and gracious heritage listed parks, The Falls Mountain Retreat is ideal for long term holidays where personal space and privacy are paramount, but it’s just as fantastic for shorter stays where you want a private oasis to retreat to.

If you aspire to relax in an upmarket self-catering property in a superb location, then this is the place for you to enjoy a memorable Blue Mountains experience.

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    Tariffs and quotes:

    All rates provided on The Falls Mountain Retreat website are in Australian dollars (AUD) and are presented as a per apartment, per night basis. These rates are subject to change without notice until full payment of the booking is received.

    There may be a minimum stay requirement and surcharge rates placed throughout peak holiday periods, including long weekends, school holiday periods and over the Christmas or New Year period.

    Reservations and booking requests

    For your convenience, bookings can be made directly via our website. Should you wish to contact us beforehand, you can either complete an enquiry form or contact our friendly team during office hours on (02) 47578801.

    Please note that all bookings are subject to availability.

    We do require certain information from you when making a booking. We ask the same information of every guest and your information is treated with the utmost confidentiality and security. We collect this information to specifically facilitate the establishment of guest accounts and to communicate relevant information to you about your booking. Please be prepared to provide the following:

    • Your arrival and checkout dates
    • Anticipated arrival time
    • The number of guests staying - please choose an appropriate room type
    • based on how many people need accommodating
    • Your full name
    • Your home address
    • Your best contact phone number
    • Your email address

    On arrival, you will be required to provide an adequate ID and complete a guest registration form. This ID must be current and valid, featuring a photo and signature. It will be copied and stored with your registration as proof of your verified identity. As per our privacy policy, this information will not be sold and will be securely stored during your stay. Upon check-out, this information will be confidentially destroyed.

    Apartment Allocation

    If you have stayed with us before and have a preferred room or if you would like to make a specific request, please note that while we do our utmost to accommodate every guest, specific apartments cannot be guaranteed.

    Inclusions

    For a full list of room inclusions, please see our Accommodation page. Unless otherwise mentioned, all nightly rates are for accommodation only.

    Your room will be supplied with appropriate bed linen, bathroom towels and kitchen tea towels. Each room also comes with complimentary toiletries, along with kitchen detergent, dishwashing liquid and washing machine powder where applicable. Please note that additional toiletries are available upon request from our reception team during office hours.

    All kitchen and kitchenette spaces are the responsibility of guests. Please note additional charges may apply if the kitchen is not left clean on check out.

    Housekeeping services:

    As The Falls Mountain Retreat is a self-contained property, our rates are based on weekly housekeeping services only. You may choose to opt for daily housekeeping but please note this will incur additional charges. We find that guests prefer the privacy of our self-contained accommodation and often do not require more than weekly assistance if they are staying with us for extended periods of time.

    Our housekeeping service includes remaking beds, refreshing towels and toiletries, removing rubbish and general tidying of the apartment. This service does not include washing dishes or fully cleaning the kitchen areas during your stay.

    Payment options

    Payments may be made by Visa, MasterCard, American Express, JCB, Diners Club and China UnionPay.
    Please note that there is a non-refundable 2% bank card surcharge when you pay with all Australian credit cards, and International credit/debit card payments. No surcharge will apply to payments made using EFTPOS, internet banking or Cash.

    EFTPOS internet banking/ Cash option is not available for Advance Purchase, Fully Prepaid Packages or Special Deals such as Spring/Summer/Autumn/Winter’s Bookings of which a non-refundable payment for the entire amount payable must be received immediately at the time of booking to confirm the booking.

    Cancellation policy

    While we do our best to cater to unexpected circumstances, we must be given adequate notice of any changes to a booking as soon as possible. We will try our best to be flexible.

    Cancellation, postponement or booking amendment requests must be placed in writing with confirmation of receipt.

    Cancellation of single apartment bookings:

    Please endeavour to advise us at least 7 days before your arrival of any cancellations or postponements. A cancellation administration fee of $60 applies for any approved refunds.

    Cancellation of multiple apartment bookings:

    If you have booked multiple apartments, please provide us with 21 days' notice in order to begin the refund process. A cancellation administration fee of $60 per apartment applies for any approved refunds.

    Last-minute bookings:

    As our refund policy requires a minim of 7 days' notice to cancel, last-minute bookings are non-refundable.

    Exceptions:

    If you have booked with us through 3rd party websites, these conditions may not apply. Rates are typically provided on a non-refundable basis. If you haven’t booked directly through us but rather through an agent or 3rd party website, please consult your booking confirmation information regarding refunds or cancellations.

    Booking amendments

    We will always try our best to accommodate any changes or amendments you need to make to your booking. If these changes include changing check-in dates, duration or number of guests, your rate may change accordingly. Please note that since we require a minimum of 7 days' notice of any changes, anything requested during this time prior to your arrival may not be possible.

    Check-in time

    Our check-in time is the standard 3 pm. If you require an earlier time, please let us know in advance and we will do our best to accommodate you.

    Check-out is available at 11 am. For an additional cost and subject to availability, we can arrange a later check-out time.

    For check-in, our office is open Saturday -Thursday from 3 pm-6:30 pm. On Fridays, we are open from 3 pm-9 pm. If you are arriving outside these hours, please let us know so we can make arrangements for you.

    Credit card/ cash bond

    As part of our check-in process, your credit card details will be on file as security on the apartment. A minimum security bond of $500 will be taken and refundable following an inspection of the apartment on check-out. Please note, you cannot check in without providing a credit card or cash bond.

    Travel insurance/ liability

    We recommend all guests purchase travel insurance and it is their responsibility to do so, ensuring adequate cover for their belongings.

    Limit of Liability

    The Falls Mountain Retreat does its best to ensure your booking arrangements are satisfactory, however, it does not accept any liability whatsoever for any injury damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by any events which are beyond its control including, but not limited to, war, civil disturbance, terrorism, fire, floods, acts of God, acts of Government or of any other authorities, accident to or failure of machinery or equipment, maintenance requirements or industrial action.