Privacy Policy

1. Introduction
   The Falls Mountain Retreat (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Collection of Personal Information
   We collect personal information in various ways, including when you:

• Sign up for our services, promotions, or newsletters
• Make a booking or purchase
• Interact with our website, social media, or mobile apps
• Participate in surveys, competitions, or loyalty programs
  The types of information we collect may include your name, contact details, payment information,
  preferences, and interactions with our services.

3. Purpose of Collection
   We use your information to:

• Provide, manage, and improve our services
• Process transactions and bookings
• Communicate offers, promotions, and events (with your consent)
• Improve website functionality and security
• Comply with legal obligations

4. Storage and Security of Personal Information
   We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. Security measures include encryption, access controls, and secure data storage practices.

5. Disclosure of Personal Information
   We may disclose your personal information:

• To our related entities, service providers, and partners to facilitate our services
• To law enforcement agencies or regulators where required by law
• If our business undergoes a merger, acquisition, or restructuring

6. Overseas Data Transfers
   Some of our service providers may be located outside Australia. If we transfer personal data overseas, we ensure appropriate safeguards are in place to protect your privacy in accordance with APP 8.

7. Direct Marketing and Opt-Out
   We may use your personal information to send marketing communications. You can opt out at any time by:

• Clicking the “unsubscribe” link in our emails
• Adjusting preferences in your account settings
• Contacting us directly

8. Cookies and Tracking Technologies
   Our website uses cookies and tracking technologies to enhance user experience and collect analytics data. You can manage cookie preferences in your browser settings.

9. Access, Correction, and Deletion of Information
   You have the right to access and correct your personal information. If you believe your data is incorrect or wish to request its deletion, please contact us.

10. Complaints and Contact Information
    If you have a privacy concern or wish to lodge a complaint, please contact us at:

• Email: marketing@althospitality.com.au
• Phone: 0247578801
• Mail: 6/10 Apex St, Katoomba NSW 2780
  If you are unsatisfied with our response, you may escalate your complaint to the Office of the Australian
  Information Commissioner (OAIC) via www.oaic.gov.au.

11. Updates to This Policy
    We may update this Privacy Policy periodically. Changes will be posted on our website with the effective date.

Effective Date: 18 February 2025